Greenwich Carpet Cleaning Terms and Conditions of Service
These Terms and Conditions set out the basis on which Greenwich Carpet Cleaning provides professional cleaning services to residential and commercial customers in its operating areas within the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Client means the individual, company, or organisation booking or receiving the services.
Company means Greenwich Carpet Cleaning, the provider of the services.
Services means any cleaning or related work provided by the Company, including but not limited to carpet cleaning, upholstery cleaning, rug cleaning, hard floor cleaning, stain treatment, and related services.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Client and the Company incorporating these Terms and Conditions and any written confirmation of booking.
2. Scope of Services
The Company will provide the Services as described at the time of booking and as confirmed in any written or verbal booking confirmation. The Client is responsible for ensuring that the description of the required Services is accurate and complete.
The Company may make reasonable recommendations regarding the most appropriate cleaning methods or treatments based on the type and condition of carpets, upholstery, and surfaces. However, final decisions on the scope of work requested remain with the Client, subject to safety and feasibility limitations.
All Services are provided within the Company’s normal service areas, primarily focused on Greenwich and surrounding locations, although this may be adjusted at the Company’s discretion. Additional charges may apply for locations outside the core service area, which will be communicated at the time of booking where applicable.
3. Booking Process
Bookings may be made through our accepted communication methods as advised on our official materials or website. When making a booking, the Client must provide accurate details, including but not limited to the property type, approximate room sizes or item quantities, access information, parking availability, and any specific cleaning concerns.
The Company will provide an estimate or quote based on the information supplied. All quotes are given in good faith but may be subject to change if the information provided is incomplete or inaccurate, or if the condition of the items or Premises is significantly different from what was described.
A booking is not confirmed until the Company has acknowledged acceptance of the booking request. The Company reserves the right to decline any booking request at its sole discretion.
For certain appointments, the Company may request a deposit or pre-authorisation payment to secure the booking. The Client will be informed of any such requirement before confirmation.
4. Access and Parking
The Client must ensure that the Company’s operatives have safe and reasonable access to the Premises at the agreed date and time. This includes providing accurate entry instructions and ensuring that someone is available to grant access where necessary.
The Client is responsible for arranging suitable parking for the Company’s vehicle as close as reasonably possible to the Premises. Any parking charges, permits, or fines arising from inadequate arrangements or restrictions not disclosed by the Client may be added to the final invoice.
If the operatives are unable to access the Premises or proceed with the work due to access issues, safety concerns, or lack of parking, the visit may be treated as a late cancellation and subject to applicable cancellation charges.
5. Client Obligations and Preparation
The Client is responsible for ensuring that the areas and items to be cleaned are reasonably clear of obstacles, personal items, and breakables before the scheduled appointment. This includes moving small furniture and fragile items where practical. Heavy or delicate furniture may not be moved by the operatives for health and safety reasons.
The Client must inform the Company of any known issues that could affect the Services, including pre-existing stains, damage, wear, colour fading, loose seams, shrinkage risks, or previous cleaning treatments such as DIY products or other chemicals used. This information is important to help determine realistic expectations and the safest method of cleaning.
The Client must also notify the Company of any particular health and safety risks at the Premises, such as loose carpets, exposed wiring, slippery surfaces, pets that must be contained, or any other hazards.
6. Prices and Estimates
All prices are quoted in pounds sterling and, unless clearly stated otherwise, are inclusive of any applicable taxes. Prices may be quoted per room, per item, per hour, or per job, depending on the nature of the Services.
Any estimate provided before inspection is based on the information supplied by the Client and assumes normal levels of soiling and access. The Company reserves the right to amend the estimate if, upon arrival, the work is substantially different in scope or difficulty. The Client will be advised of any change in price before the work proceeds.
Where pricing is based on room sizes or specific measurements, the Company may reclassify any area if the dimensions exceed standard thresholds, and the price may be adjusted accordingly.
7. Payments and Invoicing
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company accepts payment by the methods stated in its current payment policy, which may include cashless or electronic options.
For commercial Clients or larger projects, alternative payment terms may be agreed in writing, including invoicing with a specified payment period. In such cases, the Client must ensure that invoices are settled within the agreed timescale.
The Company reserves the right to charge interest and reasonable administration costs on overdue invoices, in line with applicable UK law, until payment is received in full.
Any deposits taken are usually non-refundable except where the Company cancels the booking without offering a suitable alternative appointment, or where consumer law requires otherwise.
8. Cancellations, Rescheduling, and No-Show
If the Client wishes to cancel or reschedule an appointment, the Client must provide as much notice as reasonably possible. The Company may apply a minimum notice period for cancellations or changes. Where insufficient notice is given, a cancellation fee may be charged to cover lost time and administration costs.
Where the Client is not present at the Premises at the agreed time and access cannot be obtained, or if the operatives are turned away, the Company may treat this as a late cancellation and apply the relevant charge.
The Company endeavours to attend all bookings punctually, but occasionally delays or cancellations may occur due to circumstances beyond its control, such as traffic disruptions, severe weather, staff illness, or equipment failure. In such cases, the Company will notify the Client as soon as reasonably possible and offer to reschedule the appointment. The Company will not be liable for any consequential loss arising from such delay or cancellation.
9. Service Standards and Limitations
The Company aims to provide a professional and high-quality cleaning service. However, results can vary depending on the age, condition, and type of fibres or surfaces, the nature and duration of stains, and any pre-existing damage or wear.
No guarantee is given that all stains or marks can be fully removed, or that odours can be completely eliminated, particularly where they have penetrated deeply or have been untreated for a long time. The Company will use appropriate techniques and products, but some stains may be permanent.
Certain materials are prone to shrinkage, colour run, or texture changes. The Client is responsible for checking care instructions and any manufacturer guidance. The Company will take reasonable care, but shall not be liable for such inherent risks where they are consistent with the nature of the material and accepted cleaning processes.
10. Damage, Liability, and Insurance
The Company will exercise reasonable skill and care in providing the Services. In the unlikely event that damage occurs directly as a result of the Company’s negligence, the Client must notify the Company as soon as reasonably possible and, in any event, within a reasonable time after the issue is discovered.
The Company may request to inspect any alleged damage before any remedial work is undertaken or third parties are engaged. Failure to provide such opportunity may limit the Company’s liability.
The Company’s total liability for any direct loss or damage arising under or in connection with the Agreement, whether in contract, tort, or otherwise, shall be limited to the value of the Services provided on the relevant visit, or any insurance cover in place at the time, whichever is higher, subject to applicable law.
The Company will not be liable for any indirect, consequential, or economic losses, including loss of profit, loss of business, or loss of opportunity. Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or restricted.
11. Waste Handling and Environmental Compliance
The Company will handle and dispose of any waste or residues generated in the course of the Services in accordance with applicable UK environmental and waste regulations. This may include the collection of soiled water, used cleaning solutions, and any removed debris.
In general, domestic Clients remain responsible for normal household waste not generated by the cleaning process, such as general rubbish, large unwanted items, or hazardous materials. If the Client requires removal of additional waste or specialist materials, this must be arranged in advance and may incur extra charges.
The Client must inform the Company of any hazardous substances or contamination at the Premises that could affect the cleaning process or waste handling, including but not limited to biological hazards, chemical spills, or building materials subject to specific disposal rules. The Company reserves the right to decline work that presents an unacceptable health, safety, or environmental risk.
12. Health and Safety
The Company takes health and safety seriously and will comply with relevant legislation and guidance. Operatives are trained to use equipment and cleaning agents safely, and may refuse to carry out any task they consider unsafe.
The Client must ensure that children and pets are kept away from the working area during the Services and while cleaned surfaces are drying. Some cleaning products, while used in accordance with safety data, may be unsuitable for direct contact with skin or ingestion. The Client should follow any aftercare or safety advice provided by the operatives.
13. Complaints and Disputes
If the Client is dissatisfied with any aspect of the Services, the Client should raise the issue with the Company as soon as possible, ideally within 48 hours of completion, so that the Company has an opportunity to investigate and, where appropriate, address the concern.
The Company may, at its discretion, offer a re-clean of specific areas, a partial refund, or another form of resolution where a complaint is found to be justified. This will not apply where issues arise from factors outside the Company’s control, such as pre-existing damage, permanent stains, or failure to follow aftercare advice.
Any dispute that cannot be resolved directly between the parties may be subject to the jurisdiction of the UK courts as set out in these Terms and Conditions.
14. Privacy and Data Protection
The Company will collect and process personal data in order to manage bookings, deliver Services, handle payments, and communicate with Clients. Such data will be handled in line with applicable UK data protection laws.
Personal information will only be shared with third parties where necessary to provide the Services, comply with legal obligations, or with the Client’s consent. The Company will take reasonable steps to keep personal data secure.
15. Changes to Terms and Conditions
The Company reserves the right to update or amend these Terms and Conditions from time to time. The current version will apply to all new bookings at the time they are made. In the event of any significant change that may affect ongoing arrangements, the Company will take reasonable steps to inform affected Clients.
16. Governing Law and Jurisdiction
These Terms and Conditions and any Agreement between the Client and the Company shall be governed by and construed in accordance with the laws of England and Wales.
Each party agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter or formation.
By proceeding with a booking or using the Services of Greenwich Carpet Cleaning, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
